Dallas Fort Worth International Airport (DFW) was this month selected for the 2022 Airport Service Quality (ASQ) award for Best Airport that serves over 40 million passengers in North America by Airports Council International (ACI).
Launched in 2006, ACI World’s annual ASQ Awards recognize “airport excellence in customer experience worldwide based on data from ASQ’s renowned Departures and Arrivals Surveys.”
Using information gathered via the ASQ’s world’s leading airport passenger satisfaction program it analyzes close to 400 frequently used airports across 95 countries.
Dallas Fort Worth International Airport was named alongside San Francisco International Airport as the airport with the top 20% overall satisfaction score by size and region at departure in 2022 making it the largest airport in the world to receive this honor from ACI.
“To be named the Best Airport in North America by ACI is a tremendous honor and is reflective of the hard work we have done to elevate our customer experience,” said Chief Executive Officer Sean Donohue.
“I want to thank and recognize all of our employees, especially our front-line customer experience team, for the passion and commitment they showcase every day in taking such good care of our customers. I also want to thank all of our business partners who share our commitment to providing an excellent customer experience.”
In 2022 DFW International welcomed close to 65 million passengers and expects a huge increase in 2023 with a projected 78 million passengers.
The airport was also recently selected as the recipient of $35 million in grant funding from the U.S. Department of Transportation, which will help fund initiatives toward achieving our goal of Net Zero Carbon Emissions by 2030.
More information about the award can be found via news.dfwairport.com.
[Featured image courtesy of Dallas Fort Worth International Airport]